Customer Service

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At MedTex our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase for an exchange. You can visit our location(s) to exchange or contact us by phone or e-mail. Understandably, we cannot accept items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles. Shipping and handling costs are not refundable. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label.  18720 Stone Oak Pkwy, Suite 121 
San Antonio, TX 78258